What can Live Desk Pro do you or how can it help your business and eBay customers.
- Gives you a live web-based help support service
Have you seen those reputed, hitech sites which have live support system to answer their customers? You can also become a proude owner of a Live Web-based Support service in just few minutes.
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Make you look professional
Which is more professional to you? Someone offering customer support via email or someone offering support via professional help desk (which actually costs less than $100 to acquire)?
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Automate your business and Saves many customer support hours...
How? Well, how many times do you find yourself retyping the answers to the same email questions? How much time do you spend going through your emails to see which ones are from your customers who need support and which ones (hundreds!) are SPAM!
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Convert more prospects to customers...
Many prospects just need a small nudge from you to turn them to lifetime customers. Usually, this nudTh==ge comes as a result of promptly answering their questions and inquiries.
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Skyrocket customer loyalty and satisfaction...
It's a fact. Customers who receive professional support are much more likely to become your customers for life! Also, a website that does not have a help desk, has to offer its customers support via email. And we all know the problems of email communication and filters. It's happening every single day: A customer would be emailing you customer support questions that you wouldn't be even receiving! Talk about angry, upset customers and bad word of mouth!
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Increase the percentage of repeat customers...
Satisfied customers will buy again and again from you. It's a fact. And you must remember: It's five six times easier to sell to a satisfied customer than to acquire a new customer.
PLUS MUCH MORE!
Did you know? 80 to 90% of a firm's profits are generated by only 10 to 20 percent of its customers. It costs six times more to sell to a new customer than to an existing customer.
Therefore if you want to keep your customers satisfied and increase and maximize your online profits you need to have a support desk!
Want to see in action ?
Yes I want LIVE DESK PRO now !
$37 only
Want to know more? .... Read bellow ....
Here's what LIVE DESKPRO is all about
It is divided into three sections : (1) Admin, (2) Operator (3) User.
The
ADMIN section is for you. You can control all the things with just some clicks of your mouse.
You can have a 'department' for each one of your products. You can have unlimited departments. You can Add, Edit, Delete Departments.
Add, Edit, Delete Operators for any Department(s). You can assign operators to departments. Each operator can only handle the Tickets under the department(s) assigned to him. You can have unlimited operators.
Add, Edit, Delete Troubleshooters. Troubleshooters are a series of choice questions a customer goes through in order to pinpoint and nail his exact problem.
Here's a simplified example:
"Is your problem A, B or C." If you choose 'A', you are asked:
"Is it A1, A2, or A3." If you answer 'A2', you are given:
"Answers to problems related to A2 are 1, 2 and 3".
This is similar to Windows Help troubleshooters.
Add, Edit/Delete Knowledgebase, where important issues can be listed for users
to refer to. The Knowledgebase has multi-keywords search capability.
Add, Edit, Delete Announcements for users to read. e.g. Keep your customers
up-to-date on your latest website/product(s) news!
Add, Edit, Delete Downloads. Forget about emailing individual people big-sized help files, PDF files, manuals, guides, etc. (which might not even reach your customers due to email filters). Provide all your downloads in Live DeskPro where they'll be instantly available 24x7 to whomever wants them!
See open and closed tickets. Of course, Admin can reply to any ticket(s) in any department.
Mail is sent to user after admin replies to the ticket.
Reopen/close tickets.
Edit autoresponder emails content (which Live DeskPro sends upon sign up, upon reply to ticket, etc.) Admin can edit emails sent to users, operators.
Custom Branding/Naming - What are you going to call your help desk? It can say: "[your business name] Desk!"
The
OPERATOR panel :
An Operator can:
Reply to tickets.
and close tickets.
Add, Edit, Delete Troubleshooters.
Add, Edit, Delete Knowledgebase.
In short, operators have the capability to fully manage the service and support department assigned to them.
The
USER panel :
A user can:
Submit a ticket.
Specify a department, ticket priority, ticket-subject and ticket-matter.
Check the status of his ticket as often as (s)he likes.
Re-open/close ticket.
Check out the Troubleshooters added by Admin or Operator.
Browse the Knowledgebase added by Admin or Operator.
Download files added by Admin in downloads folder.
Stay up-to-date by checking out what's up and what's new, by viewing the Announcements added by Admin.
There is also a Popular Knowledgebase Topics, giving users quick access to the most popular views and issues in Knowledgebase.
Now you can easily understand how your life will be easier with LIVE DESK PRO.
This software worth hundreds of dollars is offered to you for ONLY $37
Order Today And You'll Not Only Get The Live Desk Pro E-commerce Customer Support Solution, You'll also receive a 300 pages ebook as bonus FREE.
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